Stakeholders

102-21

We maintain a permanent and open communication with stakeholders, identified based on the materiality assessment we carried out in 2012. This communication helps us understand the interests and concerns of the people who are related, directly or indirectly, to our business activities. We select the stakeholders based on their relationship with each aspect of our value chain, impacts to our operations, and the relevance they hold as part of our purpose of creating shared value.

 

Whistleblower
System

01-800
Number

e-mail /
website

Working
environment
survey

Community
studies

Dialogue
meetings

Participation
in forums

Area responsible
for responding

Main issues
identified
Associates and their Families   Human Resources Business philosophy, work culture, labor relations.
Community   Corporate Affairs, Commercial, Human Resources Community development programs, portfolio of products, job openings, safety at the work centers.
Clients and Consumers     Commercial, Marketing Different information requests, portfolio of products, job openings, sponsorships, technical assistance, and sales.
Suppliers     Procurement Commercial relationships.
Shareholders and Investors       Investor Relations Financial results, company strategy, investment plans, economic prospects.
Authorities and Business Associations       Corporate Affairs Collaboration in community development initiatives and environmental stewardship.
Unions     Human Resources Negotiations for collective bargaining contracts, labor relations.
Civil Society Organizations     Corporate Affairs Joint projects.
Communications Media     Corporate Affairs Business strategy, financial results, community development programs and environmental stewardship, institutional positioning.
Education Institutes       Human Resources, Corporate Affairs Joint projects, academic advice, research, training.